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If somebody writes you an email, you don't just write them back; it's inexcusable not to figure out something about them before you write them back. Does that take extra time? Yes, of course it does. However, it's going to most likely lead to a much richer opportunity if a good opportunity exists at
all.
Danny Meyer
Like a Fly Fisher Does With Fish, Businesses Must Express Interest in Customers
Danny Meyer - The Power of Hospitality
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